Terms and Conditions
Customer Garment Care & Service Policy
At Fullofresh Capsule Laundry, we provide a premium garment care service focused on fabric longevity, hygiene, and eco-conscious processing.
Our approach prioritises care, process integrity, and professional standards.
By submitting garments, customers agree to the following terms:
1. Payment Policy
Fullofresh operates on a cashless payment basis only.
• Payment is required upon collection or at delivery
• We accept card and approved digital payments only
• No credit or deferred payment is offered unless pre-approved for B2B accounts
Garments will only be released once full payment has been received.
2. Claim & Issue Reporting
Any service-related issue must be reported within 12 hours of delivery or collection.
Claims outside this timeframe may not be considered.
3. Garment Care & Fabric Responsibility
While every care is taken, Fullofresh cannot accept responsibility for issues arising from:
• Colour bleeding or dye transfer
• Shrinkage or distortion
• Fabric weakness or wear and tear
• Pre-existing damage
• Manufacturing defects or unstable materials
Garments without care labels or with unclear instructions are processed at the customer’s risk.
4. Stain Removal
Stain removal is not guaranteed.
Certain stains may be permanent due to prior treatment, chemical exposure, or fabric reaction.
5. Eco-Friendly Cleaning
Fullofresh adheres to using eco-friendly, biodegradable cleaning solutions.
As a result, aggressive chemical treatments may be limited to preserve fabric quality and environmental standards.
6. Liability Limitation
In the unlikely event Fullofresh accepts responsibility for damage:
• Liability is limited to 10 times the cleaning charge
• Maximum compensation, where applicable, is capped at AED 500 per order. (total bill)
Compensation is based on depreciated garment value, not original purchase price.
7. No Automatic Compensation
Fullofresh operates a review-based resolution process.
Compensation is:
• Not automatic
• Not guaranteed
• Only provided where operational responsibility is confirmed
8. Personal Items & Valuables
Customers must check garments before submission.
Fullofresh is not responsible for loss or damage to:
• Cash
• Jewellery
• Electronics
• Accessories
9. Inspection Upon Collection
Customers are required to inspect garments upon collection or delivery.
Once accepted, garments are considered received in satisfactory condition.
All items are subject to pre-service inspection; pre-existing faults, wear, stains or damage remain at the customer's risk.
10. Uncollected Garments
• Items not collected within 10 days may incur storage charges and are held at customer’s risk
• Items remaining after 30 days may be donated or disposed of without liability
11. Covers
Covers are provided for transport only.
Customers should remove covers after collection to prevent fabric damage.
12. Turnaround Time
Standard service turnaround is 24 - 48 hours, subject to garment type and workload.
13. Right to Refuse Service
Fullofresh reserves the right to refuse items that:
• Present a high risk of damage
• Are heavily soiled or hazardous
• Fall outside safe processing standards
14. Acceptance of Terms
Submission of garments confirms acceptance of Fullofresh’s service terms.
